Kevin Boyd

Integration & Automation Engineer

IT professional with 5+ years in higher education, specializing in API integrations, workflow automation, and cross-platform system optimization. Proven track record building production-grade automation systems and delivering reliable technical solutions.

KevinBoyd1987@gmail.com 706-254-3755 Saint Augustine, FL

Technical Proficiencies

API

Integrations & APIs

  • REST APIs / Postman
  • JSON / Webhooks
  • OAuth & Error Handling
  • RAG Workflows
  • MCP Patterns
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Development

  • Python
  • SQL / MySQL
  • Workflow Orchestration
  • AI/ML Integration
EDU

Higher Ed Platforms

  • Student Information Systems
  • One USG Connect
  • Athena SIS
  • Qualtrics
SYS

Infrastructure

  • Microsoft 365 / Google Workspace
  • Active Directory / IAM
  • VLANs / BlueCat IPAM
  • SolarWinds / Aruba

Professional Experience

Desktop Support Technician

Flagler College
Aug 2025 → Present
  • Provide Tier II/III support for academic, administrative, and AV platforms
  • Troubleshoot integration issues across systems, ensuring seamless data flow
  • Collaborate with vendors and faculty to resolve cross-platform issues
  • Support system upgrades and address downstream dependencies
API Integration AV Systems SharePoint

IT Network Support

University of Georgia, EITS
2022 → 2025
  • Delivered Tier II support for network operations serving 50,000+ users
  • Configured VLANs and managed IP allocations with BlueCat/Proteus IPAM
  • Coordinated VoIP deployments and cabling infrastructure across campus
  • Used SolarWinds, CloudVision CVP, and Aruba Conductor for proactive monitoring
VLANs BlueCat IPAM SolarWinds Aruba

IT Professional Assistant

University of Georgia, EITS
2019 → 2022
  • Provided Tier I support for Microsoft 365, Google Workspace, and SIS platforms
  • Managed account provisioning, identity management, and Duo Security
  • Authored EITS Help Desk New Employee Guide to standardize onboarding
  • Troubleshot cross-platform interoperability issues and device connectivity
Microsoft 365 Google Workspace Identity Management

Integration & Automation Developer

Personal Projects
2023 → Present
  • Designed API-driven automation systems integrating eBay API, LLM APIs, OCR services, and MySQL
  • Built automated data pipelines for product listing, pricing, and image workflows
  • Implemented OAuth authentication, error handling, and retry logic for reliable integrations
  • Developed RAG workflows with LLMs for context-aware automation
  • Explored MCP patterns and agent orchestration for scalable automation
Python MySQL eBay API LLM Integration RAG

Progressive Management Roles

Publix Super Markets
2004 → 2019
  • Advanced through roles including Grocery Replenishment Specialist, Team Leader, and Assistant Manager
  • Developed leadership, customer service, and operational management skills over 15 years
  • Trained and mentored employees in high-volume retail operations
Leadership Operations Training

Key Achievements

API Automation Systems

Built multiple production-grade automation systems for e-commerce and workflow efficiency

Internal IT Tools

Developed MAC converter and interactive VLAN port mapping for network troubleshooting

Documentation Leadership

Authored living troubleshooting guide for UGA Help Desk, standardizing support

Campus Audit System

Implementing comprehensive room-level data tracking at Flagler College

Education

High School Diploma

Greene County High School, Greensboro, GA