KEVIN BOYD

Summary

Adaptable IT professional with 5+ years of experience in higher education technology, providing Tier II and Tier III support across academic, administrative, and AV environments. Known for quickly acclimating to new systems, identifying optimization opportunities, and maintaining a strong focus on reliability and user satisfaction. Outside of work, I actively pursue technical projects involving API integration, Python-based automation, and data-driven workflows to continuously expand my skills and improve efficiency in real-world applications.

Professional Experience

• Provide Tier II and Tier III support for academic, administrative, and AV platforms.
• Troubleshoot integration issues across systems, ensuring seamless data flow.
• Build automations with Google Apps Script and API connectors to optimize efficiency and streamline IT operations.
• Collaborate with vendors, technical teams, and faculty to resolve cross-platform issues.
• Support system upgrades and address downstream dependencies.
• Document integration workflows and technical solutions for the institutional knowledge base.

• Delivered Tier II support for network operations serving more than 50,000 users.
• Configured VLANs and managed IP allocations with BlueCat and Proteus IPAM.
• Coordinated VoIP deployments and cabling across campus.
• Used SolarWinds, CloudVision CVP, and Aruba Conductor for proactive monitoring.
• Worked with departmental IT teams to integrate network services into academic systems.

• Provided Tier I support for Microsoft 365, Google Workspace, and SIS platforms.
• Managed account provisioning, identity management, and Duo Security.
• Authored EITS Help Desk New Employee Guide to standardize onboarding.
• Supported Athena SIS, One USG Connect, and Qualtrics for faculty and staff.
• Troubleshot cross-platform interoperability issues and device connectivity.

• Designed API-driven automation systems integrating eBay API, LLM APIs, OCR services, and MySQL.
• Built automated data pipelines for product listing, pricing, and image workflows.
• Implemented API authentication, error handling, and retry logic for reliable integrations.
• Optimized SQL queries and database schemas for efficient performance.
• Developed retrieval augmented generation workflows with LLMs for context-aware automation.
• Explored modular context protocol patterns and agent orchestration to improve automation scalability.
• Integrated AI tools such as Roo in Visual Studio Code to accelerate development and testing.
• Documented integration architecture, workflows, and dependencies for maintainability.

• Advanced through roles including Grocery Replenishment Specialist, Team Leader, and Assistant Manager.
• Developed leadership, customer service, and operational management skills over 15 years.
• Trained and mentored employees in high-volume retail operations.

Technical Skills

Key Achievements

• Built multiple API-driven automation systems for e-commerce and workflow efficiency, demonstrating strong integration and data management skills.
• Developed internal tools for IT operations, including a MAC address format converter and an interactive VLAN port mapping system to improve network troubleshooting and documentation.
• Authored a living troubleshooting guide for the UGA Help Desk to standardize support and improve onboarding efficiency.
• Currently implementing a comprehensive audit system at Flagler College to centralize room-level data (IP addresses, model numbers, and equipment tracking) into a unified UI for faster diagnostics and planning.
• Consistently delivered high satisfaction ratings while resolving complex support issues.

Education

High School Diploma | Greene County High School, Greensboro, GA