October 6, 2025
Shannon Swanson
Flagler College
Saint Augustine, FL 32084
Dear Ms. Swanson,
I am writing to express my interest in the Integration Support Engineer position at Flagler College. As a current Desktop Support Technician at Flagler with over five years of experience in higher education IT, I've developed a strong foundation in technical troubleshooting, AV systems, and cross-departmental support. I take pride in solving complex issues for faculty, staff, and students while continuously learning and finding ways to improve system efficiency across campus.
In my current role, I specialize in supporting and maintaining AV and classroom technology, ensuring reliable integrations between display systems, controllers, and networked devices. Beyond my daily responsibilities, I've been pursuing independent projects focused on automation and data integration. Using Python, MySQL, and Google Apps Script, I've built experimental API workflows that automate repetitive tasks and streamline data movement between systems. I've also explored emerging tools such as Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), and modular LLM agents in Visual Studio Code to better understand modern approaches to system interoperability and knowledge management.
My experience at the University of Georgia's Network Operations Center taught me how large-scale infrastructure is managed—configuring VLANs, maintaining IP address management systems, and coordinating across teams to support thousands of users. Combined with my current hands-on experience at Flagler, I've developed a balanced understanding of both system-level networking and end-user integration needs.
I'm drawn to this role because it represents the intersection of my technical background and my passion for automation and integration. I enjoy bridging systems together to make processes more seamless, transparent, and efficient. My familiarity with Flagler's technology environment and my ongoing self-directed development in APIs, automation, and data-driven workflows position me well to contribute quickly and effectively to the integration team.
Sincerely,
Kevin Boyd
KevinBoyd1987@gmail.com
706-254-3755